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Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. - revised and updated ed. - New York : Disney Editions, c2011. - xvi, 208 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 9781423145844 (alk. paper)

LCCN: 2011023545

Subjects--Corporate Names:
Disney Institute.

Subjects--Topical Terms:
Amusement parks--Customer services--Florida--Orlando.

Subjects--Geographic Terms:
Walt Disney World (Fla.)

LC Class. No.: GV1853.3.F62 / W3417 2011

Dewey Class. No.: 791.06875924