Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .

Includes index.



9781259010651 0078024072

2012036157


Service industries--Management.

658

Powered by Koha