| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2012036157 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781259010651 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0078024072 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
658 |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Fitzsimmons, James A. |
| TITLE STATEMENT |
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| Title |
Service management : |
| Subtitle |
operations, strategy, information technology / |
| Statement of responsibility, etc |
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. |
| EDITION STATEMENT |
|---|
| Edition |
8th ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York : |
| Publisher |
McGraw-Hill, |
| Date |
2014. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 524 p. : |
| Other Details |
ill. ; |
| Size |
28 cm. |
| SERIES STATEMENT |
|---|
| Series statement |
The McGraw-Hill/Irwin series operations and decision sciences |
| GENERAL NOTE |
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| General note |
Includes index. |
| STUDY PROGRAM |
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| Program name |
TBS953 OPS953 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Service industries |
| General |
Management. |
| ADDED ENTRY |
|---|
| Name |
Fitzsimmons, Mona J. |
| ADDED ENTRY |
|---|
| Name |
Bordoloi, Sanjeev. |
| ADDED ENTRY |
|---|
| Name |
Fitzsimmons, Mona J. |
| ADDED ENTRY |
|---|
| Name |
Bordoloi, Sanjeev. |
| ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr |
| Public note |
Location Map |
| MAIN ENTRY--PERSONAL NAME |
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| -- |
29972 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| -- |
19062 |
| ADDED ENTRY |
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| -- |
29973 |
| ADDED ENTRY |
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| -- |
30297 |
| ADDED ENTRY |
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| -- |
29973 |
| ADDED ENTRY |
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| -- |
30297 |