| 000 -LEADER |
|---|
| fixed length control field |
01601nam a22002898a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090323s2009 nju 001 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2009011959 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781841127880 |
| CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.F567 2009 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition number |
22 |
| SYSTEM CONTROL NUMBER |
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| System control number |
(IMchF)fol12519836 |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126100710.0 |
| CONTROL NUMBER |
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| control field |
60024 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Fisk, Peter |
| TITLE STATEMENT |
|---|
| Title |
Customer genius : |
| Remainder of title |
becoming a customer-centric business / |
| Statement of responsibility, etc |
Peter Fisk |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Chichester : |
| Name of publisher, distributor, etc |
Capstone, |
| Date of publication, distribution, etc |
c2009. |
| PROJECTED PUBLICATION DATE |
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| Projected publication date |
0905 |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 394 p. : |
| Other physical details |
ill., maps ; |
| Dimensions |
18 cm. |
| GENERAL NOTE |
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| General note |
Includes index. |
| STUDY PROGRAM INFORMATION NOTE |
|---|
| Program name |
MARK344 |
| SUMMARY, ETC. |
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| Summary, etc |
Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else follows. Together we can do extraordinary things. Are you ready? 10 building blocks, 30 practical tools, 50 inspirational stories. From Amazon to Banyan Tree, Quintessentially to Zipcars, explore 50 of the world's leading customer businesses. The rise of Air Asia, and the collaboration of Boeing; the segmented focus of Club Med, and the customer vision of Disney; the imagination of Camper, and the desire for the Nintendo Wii; the realism of Dove, and the tribal loyalty of Harley Davidson. The 'genius' of a customer-centric business is that it works from the outside in. It attracts, serves and retains the best customers as its route to profitability and growth. Isn't it about time you started doing business from the outside in? |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Management |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |