| 000 -LEADER |
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| fixed length control field |
03361cam a2200337 a 4500 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
160104s2016 flu b 001 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2015045135 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781498719889 |
| CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| AUTHENTICATION CODE |
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| Authentication code |
pcc |
| LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD58.87 |
| Item number |
.B68 2016 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4/063 |
| Edition number |
23 |
| SYSTEM CONTROL NUMBER |
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| System control number |
(IMchF)fol15998567 |
| DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20170126101204.0 |
| CONTROL NUMBER |
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| control field |
64699 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Boutros, Tristan |
| TITLE STATEMENT |
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| Title |
The basics of process improvement |
| Statement of responsibility, etc |
Tristan Boutros and Jennifer Cardella ; illustrations by Dustin Duffy |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boca Raton : |
| Name of publisher, distributor, etc |
CRC Press, Taylor & Francis Group, |
| Date of publication, distribution, etc |
c2016. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxxvii, 219 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| SUMMARY, ETC. |
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| Summary, etc |
Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset. |
| FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction to Process Improvement What Is a Process? What Are the Characteristics of a Process? What Are the Different Types of Processes? What Is Process Improvement? What Are the Benefits of Process Improvement? What Are the Core Values of Process Improvement? What Triggers Process Improvement? What Is Waste? What Is Standardization? What Is Process Maturity? What Are the Phases of Process Improvement? Where Do I Start? Closing Remarks Process Mapping What Is Process Mapping? What Are the Benefits of Process Mapping? What Is the Difference between Process Mapping and Process Modeling? What Are the Different Types of Process Maps? What Do Process Maps Consist of? What Are the Stages of Process Mapping? Closing Remarks Managing Process Improvements What Is a Process Improvement Framework? How Do Process Improvement and Strategy Align? What Are the Phases of Process Improvement? Closing Remarks Process Architecture What Is Process Architecture? What Are the Benefits of Process Architecture? What Is the Difference between Process Architectures and Other Architectures? What Is Process-Oriented Architecture? What Is Process Modeling? How Are Process Models Managed? Where Do I Start? Closing Remarks Tools for Improving Processes What Is Problem Solving? Basic Tools for Process Improvement Advanced Tools for Process Improvement Closing Remarks Process Improvement Culture What Is Culture? What Is a Process Improvement Culture? What Are the Phases of Culture Change? What Are the Components of a Great Culture? How to Change the Behaviors of Others How Does Leadership Play a Role in Process Improvement? What Role Does HR Play in Process Improvement? Closing Remarks Conclusion Each Case Is Different Critical Success Factors Just Start Doing It To Learn More Glossary. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Reengineering (Management) |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Workflow |
| General subdivision |
Management |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Process control |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Quality control |
| ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Cardella, Jennifer |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Duffy, Dustin, |
| Relator term |
Illustrated by |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |