| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2017022163 |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
978-1138738409 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781138738409 (pbk. : alk. paper) |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Call number |
658.533 JE BU |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Authors |
Jeston, John |
| TITLE STATEMENT |
|---|
| Title |
Business process management : |
| Subtitle |
practical guidelines to successful implementations |
| Statement of responsibility, etc |
John Jeston |
| EDITION STATEMENT |
|---|
| Edition |
4th ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York : |
| Publisher |
Routledge, |
| Date |
2018. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
xxxvi, 653 p. : |
| Other Details |
ill. ; |
| Size |
24 cm. |
| GENERAL NOTE |
|---|
| General note |
Revised edition of |
| CONTENTS |
|---|
| Contents |
Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Workflow |
| General |
Management |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical Heading |
Reengineering (Management) |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Business planning |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Heading |
Industrial management |
| MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
16021 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
16022 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
1107 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
681 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| -- |
439 |