| 000 -LEADER |
|---|
| fixed length control field |
02233cam a22003498a 4500 |
| CONTROL NUMBER |
|---|
| control field |
21606 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170824131944.0 |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
031219s2004 ne 001 0 eng |
| LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2003071040 |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780750655170 |
| CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD62.15 |
| Item number |
.P67 2004 |
| DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4/013 |
| Edition number |
22 |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Porter, Leslie J. |
| 9 (RLIN) |
8609 |
| TITLE STATEMENT |
|---|
| Title |
Assessing business excellence : |
| Remainder of title |
a guide to business excellence and self-assessment / |
| Statement of responsibility, etc |
L.J. Porter, S.J. Tanner |
| EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Amsterdam, Netherlands ; |
| -- |
Boston, Mass. : |
| Name of publisher, distributor, etc |
Elsevier, |
| Date of publication, distribution, etc |
2004. |
| PROJECTED PUBLICATION DATE |
|---|
| Projected publication date |
0401 |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 451p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| GENERAL NOTE |
|---|
| General note |
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996. |
| GENERAL NOTE |
|---|
| General note |
Includes index. |
| SUMMARY, ETC. |
|---|
| Summary, etc |
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples. |
| STUDY PROGRAM INFORMATION NOTE |
|---|
| Program name |
TBS955, OPS954 |
| Institution to which field applies |
UOWD |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management |
| 9 (RLIN) |
1422 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Industrial efficiency |
| General subdivision |
Evaluation |
| 9 (RLIN) |
8610 |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Benchmarking (Management) |
| 9 (RLIN) |
5839 |
| ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tanner, S. J. |
| Fuller form of name |
(Steve J.) |
| 9 (RLIN) |
8611 |
| ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
European Centre for Business Excellence |
| 9 (RLIN) |
8612 |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
3 DAY LOAN |
| Source of classification or shelving scheme |
|