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Course reserves for OPS953

  1. Term: Summer2019
  2. Department: Business
  3. Course number: Management of Service Quality
  4. Instructors:
    • Taghreed Abu-Salim
Title Author Item type Location Collection Call number Copy number Status Date due Notes Link
Learning with cases / Mauffette-Leenders, Louise A. REGULAR University of Wollongong in Dubai
Main Collection
658.00722 MA LE Available
Learning by the case method / Hammond, John S. Weeded University of Wollongong in Dubai
Weeded
MGMT969/1 Available
Service worlds : Bryson, J. R., REGULAR University of Wollongong in Dubai
Main Collection
338.4 BR SE Available
New service development : REGULAR University of Wollongong in Dubai
Main Collection
658.812 NE WS Available
Achieving service excellence : Fottler, Myron D. REGULAR University of Wollongong in Dubai
Main Collection
362.1068 FO AC Available
The service profit chain : Heskett, James L. REGULAR University of Wollongong in Dubai
Main Collection
658.812 HE SE Available
The healthcare quality book : CRS University of Wollongong in Dubai
Closed Reserve
362.1068 JO HE Checked out 04/13/2017 18:01 Record URL
Service quality in the hotel industry : Soteriades, Marios REGULAR University of Wollongong in Dubai
Main Collection
647.94068 SO SE Available
Delivering quality service : Zeithaml, Valarie A. REGULAR University of Wollongong in Dubai
Main Collection
658.812 ZE DE Available
Service management : Fitzsimmons, James A. CRS University of Wollongong in Dubai
Closed Reserve
658 FI SE Available

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