Quality health care : a guide to developing and using indicators
By: Lloyd, Robert C
Material type: BookPublisher: Sudbury, Mass. : Jones and Bartlett Publishers, c2004.Edition: 1st ed.Description: xx, 343 p. : ill. ; 23 cm.ISBN: 0763748056 (hardcover)Program: OPS958Subject(s): Medical care -- Quality control | Medical care -- Evaluation | Medical care -- Case studies -- Quality control | Medical care -- Evaluation -- Case studies | Quality assurance | Outcome assessment (Medical care) -- Methodology | Quality of Health Care -- organization & administration | Program Development | Quality of Health Care -- Case ReportDDC classification: 362.10685 LL QU Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 362.10685 LL QU (Browse shelf) | Available | T0057492 | ||
REGULAR | University of Wollongong in Dubai Main Collection | 362.10685 LL QU (Browse shelf) | Available | T0046926 |
Includes bibliographical references and index.
A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation.
OPS958