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Quality health care : a guide to developing and using indicators

By: Lloyd, Robert C
Material type: BookPublisher: Sudbury, Mass. : Jones and Bartlett Publishers, c2004.Edition: 1st ed.Description: xx, 343 p. : ill. ; 23 cm.ISBN: 0763748056 (hardcover)Program: OPS958Subject(s): Medical care -- Quality control | Medical care -- Evaluation | Medical care -- Case studies -- Quality control | Medical care -- Evaluation -- Case studies | Quality assurance | Outcome assessment (Medical care) -- Methodology | Quality of Health Care -- organization & administration | Program Development | Quality of Health Care -- Case ReportDDC classification: 362.10685 LL QU Online resources: Location Map
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Item type Home library Call number Status Date due Barcode Item holds
REGULAR University of Wollongong in Dubai
Main Collection
362.10685 LL QU (Browse shelf) Available T0057492
REGULAR University of Wollongong in Dubai
Main Collection
362.10685 LL QU (Browse shelf) Available T0046926
Total holds: 0

Includes bibliographical references and index.

A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation.

OPS958

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