Implementing service quality based on ISO/IEC 20000 : a management guide /
By: Kunas, Michael
Material type:
BookPublisher: Ely : IT Governance Pub., c2012.Edition: 2nd ed.Description: xii, 106 p. : ill. ; 22 cm.ISBN: 9781849281928 (pbk.)Program: TBS951; TBS952Subject(s): Information technology -- Management -- Standards | Computer service industry -- Management -- StandardsDDC classification: 004.068 Online resources: Location Map
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 004.068 KU IM (Browse shelf) | Available | T0046968 |
Total holds: 0
Includes bibliographical references.
TBS951
TBS952