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Quality management : creating and sustaining organizational effectiveness /

By: Summers, Donna C. S
Material type: BookPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2005.Description: xii, 409 p. : ill ; 25 cm.ISBN: 0132626438Program: TBS950; TBS955Subject(s): Total quality management | Quality control | Organizational effectivenessDDC classification: 658.4/013
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Includes bibliographical references (p. 392-400) and index.

TBS950

TBS955

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