25 need-to-know key performance indicators /
By: Marr, Bernard
Material type:
BookPublisher: Harlow, England ; New York : Pearson, 2014.Description: xxiii, 200 p. ; 22 cm.ISBN: 9781292016474Other title: Twenty five need-to-know key performance indicators.Subject(s): Benchmarking (Management) | Management -- Statistical methods | Business planning | PerformanceDDC classification: 658.4/013
Summary:
Includes 10 handy do's and don'ts of using KPIs Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast. 'This book does a fantastic job of narrowing down the best KPIs for you and your team. It's short, sharp and incredibly useful.' --Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 MA TW (Browse shelf) | Available | T0014840 |
Total holds: 0
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| 658.4013 MA KE Key performance indicators : | 658.4013 MA NA Management control : theories, issues, and performance / | 658.4013 MA QU Quality management : theory and application / | 658.4013 MA TW 25 need-to-know key performance indicators / | 658.4013 MA XI Maximizing management performance and quality with service analytics | 658.4013 MC PR Program evaluation and performance measurement : an introduction to practice | 658.4013 OA TO Total quality management and operational excellence : |
Includes index.
Includes 10 handy do's and don'ts of using KPIs Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast. 'This book does a fantastic job of narrowing down the best KPIs for you and your team. It's short, sharp and incredibly useful.' --Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work