Service management : operations, strategy, and information technology /

BookPublisher: Boston : McGraw-Hill/Irwin, 2006.Edition: 5th ed.Description: xiv, 605 p. : ill ; 27 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 0072982306 (alk. paper)Program: MSc LogisticsSubject(s): Service industries -- ManagementDDC classification: 658

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Includes bibliographical references and indexes.

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Service management : operations, strategy, and information technology /

By: Fitzsimmons, James A

Title By: Fitzsimmons, Mona J