Service management : operations, strategy, and information technology /
By: Fitzsimmons, James A
Title By: Fitzsimmons, Mona J
Material type: BookPublisher: Boston : McGraw-Hill/Irwin, 2006.Edition: 5th ed.Description: xiv, 605 p. : ill ; 27 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 0072982306 (alk. paper)Program: MSc LogisticsSubject(s): Service industries -- ManagementDDC classification: 658No physical items for this record
Includes bibliographical references and indexes.
MSc Logistics