Foreword -- Introduction / Sarah Coleman and Bob Thomas -- The reality of organizational change : practitioner case studies and insights -- Changing culture through conversation : organizational development in the NHS / Kelly Angus, Karen Dumain and Paul Taylor -- Sparking change : a world of change in electricity transmission / Stephanie McGregor -- The glaxosmithkline story : changing the way we change / Kevin Holmes -- Shaping, scoping and designing a new total operating model / Gillian Perry -- The brain and adaptive change / Paul Brown and Kate Lanz -- Working with resistance to change / Rod Willis, Anthony Burrows and Sarah Coleman -- Creating the resilient organization / Tianne Croshaw -- Leading change in a not-for-profit organization / Jacqueline Mitchell -- Employee communication and engagement during change : insights from neuroscience / Hilary Scarlett -- Project carpe diem: the systematic journey of a multi-locational and multicultural transformational change programme in a large telecoms company / Viren Lall -- Operational readiness for change / Rod Willis, John McLelland, Kevin Parry and Sarah Coleman -- Managing change in asia and the west: different windows, different views / Kevin Parry -- Developing change capacity and capability in organizations / Robert Cole and Sarah Coleman -- Risk and organizational change / Ruth Murray-Webster -- Embedding and sustaining change / Andy Wilkins and Kate Stuart-Cox -- Change innovation / John Pelton -- The future of organizational change : opinion pieces from future thinkers -- Opinion piece 1: The future and change / Ira Blake -- Opinion piece 2: leading the agile organization / Heather Bewers -- Opinion piece 3: the shift from complicated to complex / Heather Bewers -- Opinion piece 4: the future and manufacturing / David Caddle -- Opinion piece 5: the future and local government / Peter Glynne -- Opinion piece 6: the future and healthcare / Adi Gaskell -- References -- Index.