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Business process benchmarking : finding and implementing best practices

By: Camp, Robert C, 1935-
Material type: BookPublisher: Milwaukee, Wis. : ASQC Quality Press, c1995.Description: xxi, 464 p. : ill. ; 24 cm.ISBN: 9780873892964Subject(s): Benchmarking (Management)DDC classification: 658.562 CA BU
Summary:
Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
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Includes bibliographical references (p. 407-422) and index.

The process --
The leadership and management of benchmarking --
The case studies.

Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.

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