Business process benchmarking : finding and implementing best practices
By: Camp, Robert C
Material type: BookPublisher: Milwaukee, Wis. : ASQC Quality Press, c1995.Description: xxi, 464 p. : ill. ; 24 cm.ISBN: 9780873892964Subject(s): Benchmarking (Management)DDC classification: 658.562 CA BU
Summary:
Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658.562 CA BU (Browse shelf) | Available | T0058900 |
Total holds: 0
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Includes bibliographical references (p. 407-422) and index.
The process --
The leadership and management of benchmarking --
The case studies.
Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.