Key performance indicators : the 75 measures every manager needs to know
By: Marr, Bernard
Material type: BookPublisher: Harlow, England ; Pearson, c2012.Description: xxviii, 347 p. : ill. ; 25 cm.ISBN: 9780273750116 (pbk.); 0273750119 (pbk.)Subject(s): Performance technology -- Management | Performance standards | Organizational effectivenessDDC classification: 658.4013 MA KEItem type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 MA KE (Browse shelf) | Available | October2018 | T0060435 |
, Shelving location: Main Collection Close shelf browser
No cover image available | ||||||||
658.4013 LA AC Achieving organizational excellence : | 658.4013 LA AC Achieving organizational excellence : | 658.4013 LI MO Monitoring business performance : models, methods, and tools | 658.4013 MA KE Key performance indicators : | 658.4013 MA NA Management control : theories, issues, and performance / | 658.4013 MA QU Quality management : theory and application / | 658.4013 MA TW 25 need-to-know key performance indicators / |
Includes bibliographical references and index.
Introduction -- Part one Financial perspective -- Net profit -- Net profit margin -- Gross profit margin -- Operating profit margin -- EBITDA -- Revenue growth rate -- Total shareholder return (TSR) -- Economic value added (EVA) -- Return on investment (ROI) -- Return on capital employed (ROCE) -- Return on assets (ROA) -- Return on equity (ROE) -- Debt-to-equity (D/E) ratio -- Cash conversion cycle (CCC) -- Working capital ratio -- Operating expense ratio (OER) -- Capex to sales ratio -- Price/earnings ratio (P/E ratio) -- Part two Customer perspective -- Net promoter score (NPS) -- Customer retention rate -- Customer satisfaction index -- Customer profitability score -- Customer lifetime value -- Customer turnover rate -- Customer engagement -- Customer complaints -- Part three Marketing and sales perspective -- Market growth rate -- Relative market share -- Brand equity -- Cost per lead -- Conversion rate -- Search engine rankings (by keyword) and click-through rate -- Page views and bounce rates -- Customer online engagement level -- Online share of voice (OSOV) -- Social networking footprint -- Klout score -- Part four Operational processes and supply chain perspective -- Six Sigma level -- Capacity utilisation rate (CUR) -- Process waste level -- Order fulfilment cycle time (OFCT) -- Delivery in full, on time (DIFOT) rate -- Inventory shrinkage rate (ISR)...
This text identifies and describes the most powerful financial and non-financial KPIs. It defines them, explains how and when they should be used and provides a rich library of KPIs that have been proven to significantly improve performance.