Includes bibliographical references and indexes.

MGMT915 ; HDR973

A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories on change to organisational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios. The unique experiential learning exercises allow students to reflect on their own experiences of change. Hayes strikes a balance between theory and practice by examining the key theories on change and applying those theories to organisational settings to demonstrate how organisations can develop practical tools to help implement change.

PART I: THE NATURE OF CHANGE Patterns of Change The Process of Change PART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESS Recognising the Need for Change Starting the Change Process PART III: DIAGNOSIS Open Systems Models and Alignment Other Diagnostic Models Gathering and Interpreting Information for Diagnosis PART IV: MANAGING THE PEOPLE ISSUES Power, Politics and Stakeholder Management The Role of Leadership in Change Management Communicating Change Motivating Others to Change Managing Personal Transitions Modes of Intervening PART V: PLANNING AND PREPARING FOR IMPLEMENTATION Shaping Implementation Strategies Developing a Change Plan Types of Intervention Selecting Interventions PART VI: IMPLEMENTING CHANGE Collective Learning in Organisations Action Research Appreciative Inquiry Training and Development High Performance Management Business Process Re-engineering Lean *NEW* Restructuring for Strategic Gain: Mergers& Acquisitions *NEW* Merging Groups:Combining People for Effective Performance*NEW* PART VII: REVIEWING CHANGE Reviewing Change PART VIII: SUSTAINING CHANGE Making Change Stick *NEW* Spreading Change *NEW* Pulling it all Together: Concluding Case.