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Total relationship marketing : from the 4Ps - product, promotion, place - of traditional marketing management to the 30Rs - the thirty relationships - of the new marketing paradigm /

By: Gummesson, Evert
Material type: BookPublisher: Oxford : Butterworth Heinemann, 1999.Description: xii, 281 p.ISBN: 075064463XSubject(s): Relationship marketing | Marketing -- Management
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