Russell, Roberta S. Operations management / Roberta S. Russell, Bernard W. Taylor III. - 4th ed. - Upper Saddle River, N.J. : Prentice Hall, 2003. - xx, 824 p. : ill ; 26 cm. Includes bibliographical references and index. + CD-Rom. ISBN: 0130782254 $133.33 Subjects--Topical Terms: Production management.Quality control.