TY  - BOOK
AU  - Barlow,Janelle
AU  - Stewart,Paul
TI  - Branded customer service: the new competitive edge 
SN  - 9781576754047
AV  - HF5415.5 .B3667 2004
U1  - 658.8/12 22
PY  - 2006///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Customer services
KW  - Business names
KW  - Brand name products
N1  - Includes bibliographical references (p. 243-2445) and index
ER  -