TY  - BOOK
AU  - Hinkle,Susan M.
TI  - Take a quality ride: the realities of implementing a quality management system 
SN  - 0595401945
PY  - 2006///
CY  - New York :.
PB  - Universe, Inc.
KW  - Quality management
N1  - Includes index; TBS952 TBS950 TBS955
ER  -