Gittell, Jody Hoffer. The Southwest Airlines way : using the power of relationships to achieve high performance / Jody Hoffer Gittell. - New York : McGraw-Hill, 2003. - xvi, 319 p. : ill ; 24 cm. Includes bibliographical references (p. 287-310) and index. ISBN: 0071458271 Subjects--Topical Terms: Airlines--Management.--United States Dewey Class. No.: 387.742068 GI SO