Weeks, John, 1966-

Unpopular culture : the ritual of complaint in a British bank / John Weeks. - Chicago : University of Chicago Press, c2004. - viii, 166 p ; 23 cm.



Explores why people complain about their jobs and what impact those complaints have on their companies, using a case study from the British Armstrong Bank in the United Kingdom to demonstrate the negative effects of employee complaints.



0226878112 (cloth) 0226878120 (paper)

2003010649


Corporate culture--Case studies.
Business anthropology--Case studies.
Employee morale--Case studies.
Corporate culture--Case studies.
Employee morale--Case studies.

302.3/5