TY  - BOOK
ED  - EFQM
ED  - The European Foundation for Quality Management
TI  - Excellence one toolbook for self-assessment: creating and sustaining continuous improvement
SN  - 9052364826
PY  - 2003///
CY  - Brussels
PB  - EFQM
KW  - Quality management.
KW  - Performance excellence.
ER  -