Condliffe, Peter F.J. <br/><br/>
Conflict management :  a practical guide / 
Peter F.J. Condliffe. 
 - 3rd ed. 
 - Chatswood, N.S.W. :  LexisNexis Butterworths,  c2008. 
 - xix, 412 p. :  ill ;  24 cm. 
<br/><br/> Previous ed.: 2002. Includes bibliographical references and index. 
<br/><br/> "Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation."--Provided by publisher. 
<br/><br/><label>ISBN: </label>9780409324716 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>303.69 CO CO