TY  - BOOK
AU  - Cates,James E.
AU  - Gill,Sam S.
AU  - Zeituny,Natalie
TI  - Climbing the ladder of business intelligence: happy about creating excellence through enabled intuition 
SN  - 9781600050435
PY  - 2007///
CY  - Cupertino, CA
PB  - HappyAbout.info
KW  - Business intelligence
N1  - 1. Introduction -- 2. Best companies, best practices -- 3. Visions and strategies -- 4. Down from the mountain -- 5. People -- 6. Implementing technology -- 7. A new way of doing business -- 8. The corporation in the 21st century -- 9. Innovation and excellence -- Glossary -- Appendix A. Tom's takeaways : "what is information?"
ER  -