Baron, Steve. <br/><br/>
Relationship marketing :  a consumer experience approach / 
Steve Baron, Tony Conway, Gary C. Warnaby. 
 - Los Angeles ; London :  SAGE,  c2010. 
 - viii, 202 p. :  ill ;  25 cm. 
 - SAGE advanced marketing series .
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412931229 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations.<br/>Management and Business Studies.