Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 4th ed. 
 - Boston :  McGraw-Hill,  2009. 
 - xx, 294 p. :  ill ;  26 cm. 
<br/><br/> "McGraw-Hill international edition" -- cover. Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071277501 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Management and Business Studies.