Walmsley, Bernice. <br/><br/>
Getting results :  instant manager skills for success / 
 Instant manager skills for success : getting results 
Bernice Walmsley. 
 - London :  Hodder Education,  c2009. 
 - xvii, 238 p. :  ill ;  20 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/> Providing a practical introduction to the subject, this guide walks readers through the process of managing a project or multiple projects. Aspiring managers will also learn the basics of marketing for non-specialists, how to solve service problems, and the essentials of managing and improving customer service. Other areas covered include understanding your market, putting customers first, and improving overall performance. 
<br/><br/><label>ISBN: </label>9780340947357 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Success in business.
<br/><br/><label>Dewey Class. No.: </label>