King, Brett, 1968-

Bank 2.0 : how customer behaviour and technology will change the future of financial services / Brett King. - Singapore : Marshall Cavendish Business, c2010. - 397 p. : ill ; 24 cm.

Includes bibliographical references (p. 394-397).

9789814302074


Banks and banking--Customer services.
Bank management.
Financial services industry.

332.17 KI BA