Armstrong, Michael,  1928- <br/><br/>
A handbook of management and leadership :  a guide to managing for results / 
 Management and leadership 
Michael Armstrong, Tina Stephens. 
 - London and Sterling, VA :  Kogan Page,  2005. 
 - x, 242 p ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management. 
<br/><br/><label>ISBN: </label>0749443448 
<br/><br/><label>LCCN: </label>2005001556 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Handbooks, manuals, etc.<br/>Leadership--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HD38.15  / .A76 2005 
<br/><br/><label>Dewey Class. No.: </label>658.4