Oakland, John S.T. <br/><br/>
Total quality management :  the route to improving performance / 
John S. Oakland. 
 - 2nd ed. 
 - East Brunswick, N.J. :.  Nichols Publishing,  1993. 
 - x,  463 p. 
<br/><br/><label>ISBN: </label>0893973866  £12.10 
<br/><br/><label>Publisher. No.: </label> Powell's 2nd hand booksellers 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.