Barlow, Janelle,  1943- <br/><br/>
Branded customer service :  the new competitive edge / 
Janelle Barlow and Paul Stewart. 
 - 1st ed. 
 - San Francisco, CA :  Berrett-Koehler,  c2004. 
 - xii, 259 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 243-2445) and index. 
<br/><br/><label>ISBN: </label>1576752984 
<br/><br/><label>LCCN: </label>2004047605 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Business names.<br/>Brand name products.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B3667 2004 
<br/><br/><label>Dewey Class. No.: </label>658.8/12