TY  - BOOK
AU  - Salter,Brian G.
AU  - Langford-Wood, Naomi.
ED  - Chartered Management Institute
TI  - Dealing with difficult people in a week
SN  - 0340849657
PY  - 2002///
CY  - London
PB  - Hodder & Stoughton
KW  - Problem employees
KW  - Employees, Counseling of
KW  - Customer relations
KW  - Personnel management
KW  - Supervision of employees
N1  - "Inspiring leaders"--Cover
ER  -