TY  - BOOK
AU  - Heskett,James L.
AU  - Sasser,W.Earl
AU  - Schlesinger,Leonard A.
TI  - The value profit chain: treat employees like customers and customers like employees 
SN  - 0743225694
AV  - HF5415.5 .H473 2003
U1  - 658.8/12 21
PY  - 2003///
CY  - New York
PB  - Free Press
KW  - Customer services
KW  - Consumer satisfaction
KW  - Organizational effectiveness
KW  - Communication in marketing
KW  - Employee loyalty
KW  - sears
KW  - Consumers
KW  - Satisfaction
KW  - Management
KW  - Communication
KW  - Marketing
KW  - Loyalty
N1  - Includes bibliographical references and index; Library Journal; Publisher's Weekly; Booklist; Adult; Follett Library Resources
N2  - Argues that by paying close attention to the employee-customer relationship, any organization can become a low-cost provider and achieve superior results
ER  -