Boden, Angelena. <br/><br/>
The handling complaints pocketbook / 
Angelena Boden. 
 - Alresford :.  Management Pocketbooks,  2001. 
 - iv, 105 p. : ;  11 cm. 
 - The management pocketbook series .
<br/><br/> This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers. 
<br/><br/><label>ISBN: </label>1870471911  £6.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Consumer complaints.