TY  - BOOK
AU  - Khan,Khaled M.
AU  - Russell-Bennett, Rebekah
AU  - Previte, Josephine
TI  - Managing Web service quality: measuring outcomes and effectiveness 
SN  - 9781605660424 (hbk.)
U1  - 006.7/6 
PY  - 2009///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Web services
KW  - Management
KW  - Management information systems
N1  - "Premier reference source"--Cover; Includes bibliographical references (p. 358-381) and index
N2  - "This book is for strategic decision makers as it discusses quality issues related to Web services"--Provided by publisher
UR  - https://uowd.box.com/s/72dl9d2t0hz0irdn4zdyafmee2yqfnzr
ER  -