Bacal, Robert. Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal. - 2nd ed. - New York : McGraw-Hill, c2011. - xiv, 239 p. ; 21 cm. - Perfect phrases . - Perfect phrases series. . ISBN: 9780071745062 (alk. paper) 0071745068 (alk. paper) LCCN: 2010029977 Subjects--Topical Terms: Customer services.Customer services--Terminology. LC Class. No.: HF5415.5 / .B32 2011 Dewey Class. No.: 658.8/12014