Lucas, Robert W.
Customer service : skills for success /
Robert W. Lucas.
- 5th ed.
- New York : McGraw-Hill, c2012.
- xix, 394 p. : ill. ; 26 cm.
Includes bibliographical references and index.
9780071315920 0073397113 (pbk. : alk. paper)
Customer services.
HF5415.5 / .L83 2012
658.8/12