Mercer, Jillian. <br/><br/>
May I help you? :  great customer service for small business / 
Jillian Mercer. 
 - St. Leonards, N.S.W. :  Allen & Unwin,  2003. 
 - xiii, 138 p ;  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1865088587 (pbk.) 
<br/><br/><label>LCCN: </label>2004444215 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Small business--Management.<br/>Small business--Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M47 2003