Brinkman, Rick. <br/><br/>
Dealing with people you can't stand :  how to bring out the best in people at their worst / 
by Rick Brinkman and Rick Kirschner. 
 - 3rd ed. 
 - New York :  McGraw-Hill,  c2012. 
 - xvii, 283 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780071785723 
<br/><br/><label>LCCN: </label>2012016233 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Interpersonal communication.<br/>Psychology, Industrial.
<br/><br/><label>Dewey Class. No.: </label>302.3