Brinkman, Rick. Dealing with people you can't stand : how to bring out the best in people at their worst / by Rick Brinkman and Rick Kirschner. - 3rd ed. - New York : McGraw-Hill, c2012. - xvii, 283 p. : ill. ; 23 cm. ISBN: 9780071785723 LCCN: 2012016233 Subjects--Topical Terms: Interpersonal relations.Interpersonal communication.Psychology, Industrial. Dewey Class. No.: 302.3