Brinkman, Rick.

Dealing with people you can't stand : how to bring out the best in people at their worst / by Rick Brinkman and Rick Kirschner. - 3rd ed. - New York : McGraw-Hill, c2012. - xvii, 283 p. : ill. ; 23 cm.

9780071785723

2012016233


Interpersonal relations.
Interpersonal communication.
Psychology, Industrial.

302.3