Successful enquiry answering every time /
Tim Buckley Owen.
- 6th ed.
- London : Facet, c2012.
- xiii, 156 p. ; 24 cm.
- The successful LIS professional. .
Includes index. Fully revised and update.
What do they really want? (How to make sure you really understand the question.) Flying blind. (Why remote enquiry handling is different.) Getting started - suppressing the panic. (Imagining what the final answer will look like.) More on choosing sources and media. (How to decide on the best media for the job.) Smarter searching. (Tips for efficient search strategies.) Quick! Time's running out. (How to meet deadlines every time.) Can't find the answer - what now? (What to do if your chosen sources fail.) Success! Now let's add some value. (Presenting your answer well.) Sign-off - what can we learn from this enquiry? (Using completed enquiries to develop your service.) New job - where do you start? (Setting up an enquiry service from scratch.) Starter Sources: links to professionally edited information sources that provide quality-checked content.
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries.