Marketing management : a value-creation process /
Alain Jolibert ... [et al.].
- 2nd ed.
- Houndmills, Basingstoke ; New York, NY : Palgrave Macmillan, 2012.
- xx, 441 p. : ill. ; 28 cm.
Rev. ed. of: Marketing management : a value creation process / Pierre-Louis Dubois, Alain Jolibert, Hans Mühlbacher. 2007. Includes index.
Creating value -- Strategic management and marketing -- Strategic positioning step 1 -- Strategic positioning step 2 -- Strategic positioning step 3 -- Strategic positioning step 4 -- Strategic branding -- Marketing intelligence -- Product management -- Customer relationship management -- Advertising -- Other forms of communication -- Distribution management -- Sales management -- Direct marketing -- Merchandising and logistics -- Promotion -- Pricing decisions.