Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross ; with contributions by Susan Perry. 
 - 3rd ed. 
 - Boca Raton, Fla. :  St. Lucie Press,  1999. 
 - xv, 550 p. :  ill ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>157444266X 
<br/><br/><label>LCCN: </label>99462632 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .R67 1999 
<br/><br/><label>Dewey Class. No.: </label>658.5/62