Customer service counts [videorecording] /
Kantola Productions, directed by Timothy Armstrong.
- Mill Valley, CA : Kantola, 2013.
- 18 mins. 1 xDVD.
1.The “customer” part of customer service 1.1 Greet the customer 1.2 Connect with the customer 1.3 Respect the customer’s priorities and time 2 The “service” part of customer service 2.1 Listen and evaluate 2.2 Meet the customer’s needs 2.3 Know your business.
Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.