FT guide to business training /
Tom Bird and Jeremy Cassell.
- Harlow : Financial Times, c2013.
- xxv, 270 p. : ill. ; 23 cm.
- Financial Times guides .
Part 1 Introduction Identifies who the book is for Sets outcomes Creates interest by a self assessment questionnaire Defines differences in a variety of learning interventions -- coaching, training, facilitation Answers the question -- what is training? Defines benefits for improving as a trainer 1) How do people learn? Learning models- Honey and Mumford etc Overview of key models Intro to accelerated learning Knowledge transfer 2) It starts with you Parent /Child -- overview of transactional analysis Beliefs &Values Attitude of you as trainer Don't need to be an expert to be a great trainer Key qualities identified in the modelling research process Personal self-awareness / preferences 3) Anatomy of a bad trainer Examples of a bad training from the perspective of a participant Identifies all the reasons why training has got a bad name in some quarters Relays personal stories of incompetence Quotes from senior figures in business bad mouthing profession Links to bad experiences at school Part 2 4) Training needs analysis Link to sales What happens when needs are not identified Simple templates for use at all levels - Behaviours + skills + attitude Outcome setting + Learning outcomes Importance of focusing on audience 5) Design The process Building the why? -- The importance of grabbing the audience Pacing the audience + audience states Lobbying in advance Creating responsibility and awareness States to support learning Big + small chunk Introduction to the 4 Mat systems Are you getting in the way of design? -- ensuring your own preference does not dominate COMB at start of training -- context, objective, map, benefits Importance of environment How to rehearse -- rehearse like mad and then look as though it is spontaneous Part 3 6) Delivery Links to stand up comedy Building Rapport &Establishing credibility Credentials / qualifications Your voice Body Language Feedback to self / from others Maximising engagement Ice breakers Different methods of delivery -- tell/ group/ small group / case study / individual / exercises Managing groups Exercises -- planning / structure / facilitation Engagement -- questions / Stories and metaphors / other ideas Group discussions Use of space Handling different types -- identification and then how Working with different cultures Handling the hecklers 7) Blended approach Definition Benefits of blended Pre-seminar work The role of e-learning and technology Follow up and reflective learning logs 8) Assessing impact Why measure? The challenges ROE (return on investment vs. Return on expectation) Feedback and evaluation -- specific model Kirkpatrick model Reflecting on training -- why and how? 9) Working with external trainers How to be a great client Using external trainers Value for money vs. collaborative approach Working with procurement Budgeting Negotiation 10) Putting it all together and action planning Importance of having a plan What a great plan looks like from individual, team and organisational perspective What can go wrong? Success stories Individual action plan Resources Summary.