Phillips, Jack J.,  1945- <br/><br/>
Return on investment in training and performance improvement programs / 
Jack J. Phillips. 
 - 2nd ed. 
 - London ;  Boston :  Routledge,  c2003. 
 - xvii, 375 p. :  ill. ;  24 cm. 
 - Improving human performance series. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Ch. 1. Measuring the Return on Investment Key Issues and Trends --  Ch. 2. ROI Model --  Ch. 3. Collecting Data --  Ch. 4. Isolating the Effects of Training --  Ch. 5. Converting Data to Monetary Benefits --  Ch. 6. Tabulating Program Costs --  Ch. 7. Calculating the Return --  Ch. 8. Identifying Intangible Measures --  Ch. 9. ROI Forecasting --  Ch. 10. How to communicate Results --  Ch. 11. Implementation Issues --  App. A. Resources --  App. B. How Results-Based Are Your Training and Development Programs? 
<br/><br/> Guides you through a results-based approach to calculating the Return on Investment in training and performance improvement programs. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. It also includes a case study which takes the reader through the ROI process step-by-step. 
<br/><br/><label>ISBN: </label>0750676019 (alk. paper) 
<br/><br/><label>LCCN: </label>2003045312 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of--Evaluation--Handbooks, manuals, etc.<br/>Rate of return--Handbooks, manuals, etc.<br/>Return on Investment.
<br/><br/><label>LC Class. No.: </label>HF5549.5.T7  / P434 2003 
<br/><br/><label>Dewey Class. No.: </label>658.3/124