ITIL service operation / 
 Service operation 

 - 2nd ed. 
 - London :  TSO,  c2011. 
 - xi, 370 p. ;  ill. col. :  28 cm. 
 - Best management practice  .
<br/><br/> "Best Management Practice."  "2011 ed."  New ed. of: Service operation / Colin Rudd, 2007. 
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<br/><br/> The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, "ITIL Service Operation" describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. 
<br/><br/><label>ISBN: </label>9780113313075 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management.<br/>Electronic office machine industry--Customer services--Management.<br/>Information technology--Management.<br/>Business enterprises--Information technology--Management.
<br/><br/><label>Dewey Class. No.: </label>004.0688