Evenson, Renee,  1951- <br/><br/>
Powerful phrases for dealing with difficult people :  over 325 ready-to-use words and phrases for working with challenging personalities / 
Renee Evenson. 
 - New York :  AMACOM,  c2014. 
 - ix, 225 p. ;  23 cm. 
<br/><br/> A guide to resolving conflict with one's boss or coworkers and building positive and productive relationships in the workplace.  There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations. 
<br/><br/><label>ISBN: </label>9780814432983 
<br/><br/><label>LCCN: </label>2013014941 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Personnel management.<br/>English language--Terms and phrases.<br/>Problem employees.
<br/><br/><label>Dewey Class. No.: </label>650.1/3/01/4