TY  - BOOK
AU  - Evenson,Renee
TI  - Powerful phrases for dealing with difficult people: over 325 ready-to-use words and phrases for working with challenging personalities 
SN  - 9780814432983
U1  - 650.1/3/01/4 
PY  - 2014///
CY  - New York
PB  - AMACOM
KW  - Personnel management
KW  - English language
KW  - Terms and phrases
KW  - Problem employees
N2  - A guide to resolving conflict with one's boss or coworkers and building positive and productive relationships in the workplace; There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations
UR  - https://uowd.box.com/s/afezpbnr4ti32pyi9u57kxzce241k1k9
ER  -